We understand that plans can change. An order may no longer be needed, or a consultation may need to be moved to another time. Our aim is to make cancellations straightforward while giving us enough time to manage orders and appointments responsibly.
The possibility of cancelling an order or booking depends on where it is in the process. If you need to make a change, we recommend reaching out as soon as you know. The earlier we hear from you, the more we may be able to help.
For product orders
An order may generally be cancelled while it is still being processed and has not yet been shipped. Once an order has entered the shipping process, cancellation may no longer be possible.
If your order has already been shipped, you may instead need to follow the applicable return or refund process. Our team can guide you through the appropriate next step based on the situation.
For consultations
A consultation reserves a specific time with an astrologer, which means cancellations are best made as early as possible.
If you need to cancel or reschedule an upcoming consultation, please contact us before the scheduled appointment. Depending on the timing, you may be eligible for a reschedule or refund in accordance with our applicable refund terms.
When we need to cancel
On occasion, circumstances outside our control may require us to cancel an order or consultation. This could include product availability, payment issues, technical difficulties, or an unexpected situation affecting the service.
When this happens, we will make reasonable efforts to let you know and provide an appropriate resolution, which may include a replacement, rescheduling, or refund depending on the circumstances.
A little flexibility
Not every situation can be anticipated by a policy. If something unexpected has happened, we encourage you to reach out rather than assume that there is nothing we can do.
We believe a good customer experience is built on communication, and we will always try to understand the situation before deciding on the best way forward.
Need help?
If you would like to cancel an order or consultation, contact our team with your order or booking details. We will take it from there.