When you use Astrochakra, you may share information with us that helps us provide our products, consultations, and services to you. We understand that this information is personal, and we treat that responsibility with care.
This policy explains what information we may collect, why we use it, how we protect it, and the choices available to you. We believe privacy should be understandable, so we've kept the language as simple as possible.
The information you share
Depending on how you use Astrochakra, we may receive information such as your name, email address, phone number, delivery details, account information, order history, and booking information.
When you choose to book a consultation, you may also provide details needed to prepare for that experience. We only use information that is relevant to providing the requested service and supporting your relationship with Astrochakra.
Information we receive automatically
When you visit our website, certain technical information may be collected automatically. This can include information about your device, browser, general usage of the website, and how you interact with our pages.
This information helps us understand how Astrochakra is being used and allows us to improve its performance, reliability, and overall experience.
How we use your information
We use your information primarily to provide the experience you've asked for. This can include processing orders, managing accounts, arranging consultations, handling payments, communicating with you, and providing customer support.
We may also use information to improve our products and services, understand how our platform is being used, prevent misuse, and keep Astrochakra secure.
Payments
Payments made through Astrochakra may be processed by third-party payment providers. Payment information is handled according to the applicable provider's security and privacy practices.
Astrochakra does not need to retain your complete payment credentials when those details are securely handled by the relevant payment provider.
Keeping your information safe
We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, or loss.
No online service can promise absolute security, but we continuously work to maintain appropriate safeguards around the information we handle.
When information may be shared
We may work with trusted service providers that help us operate Astrochakra, such as payment, delivery, hosting, communication, or technology providers.
Where information needs to be shared with these providers, we aim to limit it to what is reasonably necessary for them to perform their role.
We may also disclose information where required by applicable law, regulation, legal process, or to protect the rights, safety, and security of Astrochakra, our customers, or others.
Your choices
You may have rights over the personal information we hold about you, depending on where you live and the applicable privacy laws. These may include requesting access to, correction of, or deletion of certain information.
If you would like to understand what information we hold about you or would like to make a privacy-related request, please contact us.
Changes to this policy
As Astrochakra grows, our services and the way we operate may evolve. We may update this Privacy Policy from time to time to reflect those changes.
When we make meaningful changes, the updated version will be published on this page along with a revised date.
Questions about privacy?
If you have a question about how your information is handled, we'd be happy to hear from you. Reach out to our team and we'll do our best to give you a clear answer.