At Astrochakra, we believe clarity is part of a good experience. Whether you are choosing a product or booking a consultation, we want you to understand what happens if something does not go as planned.
Our refund policy is designed around that principle. While eligibility can depend on the product or service involved, we aim to handle every request fairly, thoughtfully, and with clear communication.
When a refund may be possible
For physical products, we may offer a refund when an item arrives damaged, defective, incorrect, or materially different from what was ordered. If something feels wrong with your order, the best first step is simply to let us know.
Depending on the situation, we may ask for your order details or a few photographs of the product so that we can understand what happened and find the right resolution.
For consultations
Consultations are a little different because they involve a reserved time and a service delivered personally to you. Refund eligibility therefore depends on where the appointment is in its journey — whether it is yet to be scheduled, upcoming, underway, or already completed.
If you need to cancel or change a consultation, we encourage you to reach out as early as possible. This gives us the best opportunity to help.
How refunds are handled
Once a refund has been approved, it is returned through the applicable payment method. The time it takes to appear in your account can vary depending on your bank or payment provider.
We will always aim to keep you informed throughout the process, so you know what has been approved and what to expect next.
A simple approach
Not every situation fits neatly into a policy. If you have a genuine concern that is not covered here, we would still encourage you to get in touch. We prefer understanding the situation first rather than making the process unnecessarily complicated.
Need help?
If you have a question about a refund, cancellation, or an order that did not go as expected, our team is here to help. Please include your order or booking details so we can look into it quickly.