Every Astrochakra order begins with care. Once your payment has been confirmed, we prepare your order for its journey to you and work to make the delivery experience as smooth as possible.
Delivery times can vary depending on the product, destination, courier, and circumstances along the way. While we always aim to move orders promptly, the delivery estimates shown at checkout should be understood as expected timeframes rather than guaranteed dates unless specifically stated otherwise.
Preparing your order
Orders are prepared after successful payment confirmation. Processing time may vary depending on product availability, the nature of the order, seasonal demand, or other operational circumstances.
If an unexpected delay affects your order before it leaves us, we will make reasonable efforts to keep you informed.
The journey to you
Once your order has been shipped, it is handed over to our delivery partner for the final journey. The time required can depend on your location, the selected shipping method, weather, local conditions, and the courier network.
Where tracking information is available, we will provide it so you can follow your order along the way.
Your delivery details
A smooth delivery starts with the right address. Please make sure your shipping information, phone number, and other delivery details are accurate when placing your order.
If an order cannot be delivered because the information provided was incomplete or incorrect, additional delivery arrangements or charges may apply.
If something goes wrong
Sometimes a package may arrive later than expected or experience an issue during transit. If your order appears to be significantly delayed, lost, or delivered in a damaged condition, please get in touch with us.
If a package arrives visibly damaged, we recommend taking a few photographs of the package and its contents before contacting our team. This helps us understand what happened and work towards a resolution more quickly.
Shipping charges
Any applicable shipping charges will be shown during checkout before you confirm your order. The final amount may vary depending on the destination, order, or shipping method available to you.
We're here if you need us
If you have a question about where your order is or something does not look right, simply reach out with your order details. We would rather help you understand what is happening than leave you wondering.